 FAQ |
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Cheap ticket at the low cost airlines are not equivalent to lower quality of the service offered or even less stringent safety standards. It should be remembered that at all airlines are subject to the same safety standards, otherwise none of them could handle the passenger traffic. |
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According to our airline policy we offer the cheapest air tickets on the market. Detailed prices are available on the site booking. |
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It is enough to print the number confirming reservation. This number is enough to receive the boarding pass during passenger check-in (along with the identity card). |
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Each reservation has its number, which is a confirmation of the booking and payment. Confirmation of reservation via the Internet can be faxed of e-mailed. |
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We prepared a special price offer for groups over 10 people. To receive details about the offer you have to send a filled in form of group reservation which you can find here. |
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We charge 15 PLN for each passenger via Call Center. |
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Travel agents selling our tickets can charge and extra fee for each transaction. We recommend this fee for each purchased ticket to be no higher than 50 PLN, however each travel bureau can charge different commission. |
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Just contact our Call Center and one of our Travel Assistants will remind it to you. It is enough to give your name, telephone number or number of your credit card. The same method to identify your reservation number may also be used during check in procedures, before the departure. |
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Invoices may be obtained from our Customer Service Call Centre at 0801 080 112 or +48 22 420 57 75 - open 24 hours a day - after registering your ticket or during telephone reservation procedures. Invoice issue order will be accepted by our Centre staff. The invoice will be issued on the day the reservation is confirmed and the service will also be available within the next seven (7) days (pursuant to the Ordinance by the Minister of Finance). No invoices will be issued after this time. |
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Selected travel agencies in the whole country sell tickets. You can find a list of agencies here. |
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Changes in a reservation may refer to a date of flight and a name. Changing a name is possible only for some tariffs. Charges connected with all the listed changes are specified in a price-list. |
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Reservation can be changed only by the person who is named in this reservation. Reservation, which has a unique number, is personal and can be used only by the person indicated by name. It is valid only with an identity document with a photo. |
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The bank account is debited directly after ending of the on-line reservation. After reservation via the Internet confirmation will be sent to the e-mail account of faxed (upon request). |
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We use the latest SSL technology (coded data transmission) in order to secure safe data transfer from credit cards while booking a flight via np.com. SSL is now the most popular and the safest method used for safe transfer of information from credit cards and confidential data via the Internet. |
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We accept MasterCard, American Express and Visa credit cards. The card must have active option of payment via telephone or the Internet. Please, contact your bank for details. |
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If payment by transfer is the most convenient payment method for you, you should transfer the money no later than 21 days before the departure date. If there is less time left, you can still buy the ticket using a credit card. |
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There is an individual bank account number for each booking. The number is made available at the last step in the on-line reservation process, after the “Pay by transfer” option has been selected. This number will also appear in the reservation details in your profile. |
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The description is the characters that comprises of the reservation number. For example: if your reservation number is: MZ4EDX, then the transfer description should also be MZ4EDX. |
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If you are planning the departure on 21st July and the return on 20th August, and you are buying both tickets at once, you should make the reservation on 1st July at the latest. |
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You can easily find all the transfer details for making a reservation, if you choose the “pay by transfer” option. This is available at the last step of the booking process and in the reservation details. |
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Yes, all you need to do is to call our travel assistant and make a preliminary reservation through our Call Center line, phone number: 0 801 080 112. The reservation will be confirmed as soon as the payment is on the Centralwings account. Notice that the payment must be made within 3 calendar days from the reservation date. Payments made after this time will be returned to the payer’s account. |
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The difference will be returned to the account form which the payment was made but after the handling cost of 10 PLN / 3 EUR / 2 GBP has been deducted. |
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This form of payment is not accepted. The transfer must be made once, of exactly the amount calculated by the system to the account indicated in the reservation details. |
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No, children who on the day of the flight have already turned 2 and have not yet turned 16 (i.e. from their 2nd birthday until the day before their 16th birthday), are entitled to use our special tariff which gives them a 20% discount. The discount in question is provided automatically in the third step of the reservation procedure. |
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Children who on the day of the flight have already turned 5 and have not yet turned 16 (i.e. from their 5th birthday until the day before their 16th birthday) may travel alone. However a special fee must be paid and, their journey needs to meet several conditions: namely, the child must be accompanied to the departure airport by an adult who is asked to submit a written confirmation that another adult person will be waiting for the child at the destination airport. Children who on the day of the flight are younger than 5 (i.e. before their 5th birthday) may not travel on their own under any circumstances. A ticket for a child travelling without adult assistance may be ordered only via our Telephone Service Centre. |
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Children over 2 years travel according to the tariff, available here. |
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In this case you can purchase the ticket for your child via our Call Center. Please dial 0801 080 112 or (48) 22 420 57 75. There is an extra fee of 100 PLN charged for the Child traveling with no assistance. |
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Children below the age of 4 cannot travel alone. Children aged 5-16 can travel alone but upon special charge and responsibility of their tutors. It should be remembered that the child must be accompanied by an adult at the airport of departure, who must give us a written statement that at the destination airport the child will be collected by another adult. |
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Babies and children under 2 years travel free, providing that they are kept on parents' knees. Each adult can take care of only one baby. |
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Obviously, however, we suggest special care and consideration while planning to travel by women with advanced pregnancy. |
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Transport of a dog-guide by a blind or deaf person (as in the case of rescue dogs) is free of charge. It should be remembered that the dog must have a lash and a muzzle, a certificate of dog training and the necessary documentation. |
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The pram will be treated like any other item in the cargo bay, so we recommended securing the pram well for transportation. It needs to be folded, and it is worth using a special case to prevent damage during the flight. |
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Centralwings does not offer any transport options for any animals on flights between Poland and Great Britain or Ireland. This restriction concerns the transport of animals in the passenger cabin (PETC service) and in the luggage compartment (AVIH service). Animal transportation services on flights between Poland and Great Britain or Ireland, are offered only by selected airlines. |
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The weight charges and limits are different, and vary depending on the kind of equipment to be transported (e.g. skies, surfboard, bicycle, etc.). Please check the prices in the tariff table. |
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One piece of hand baggage is allowed in the passenger compartment. Its weight cannot exceed the limit of 5 kilos and the maximum dimension 55x40x20 cm. Free of charge are also personal belongings, such as small handbag, overcoat, umbrella, walking stick, camera, video camera, binoculars, notebook, etc. |
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Passengers, including children are entitled for free of charge transport of luggage of total weight maximum 20 kilos. |
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Centralwings offers two insurance packages: 10 and 28-day. Both of them cover the same range of events, i.e. medical aid costs, assistance, baggage loss costs and all expenditures resulting from the necessity to resign from a Centralwings flight due to a properly documented reason independent of a passenger. Detailed information may be found on our special site on insurance options. |
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The policy number is identical to the number of your confirmed reservation for which a given insurance package has been selected. The insurance packages may only be ordered for reservations made through the Centralwings website (reservations made through the Call Centre do not apply). A note concerning the selected insurance package can be found on the reservation confirmation (the Itinerary) in the form of an additional amount. The confirmation in question is sent by e-mail to the person making the reservation. |
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In the case of a claim, Insured persons must contact a proper ELVIA Call Centre department where they will receive all necessary information and instructions on loss adjustment. Please contact the Call Centre before any costs are incurred, if possible. For instance, if a person requires medical consultation during the travel period, this circumstance should be first reported to the Insurer, if such notification is possible before any consultation takes place at a given location during the travel period.
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Centralwings low cost airlines offer full catering on board. It should be remembered that on low costs airlines all food and drinks offered on board are paid. |
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All information about current schedule and plans for the next season are publilshed here. An excellent source of information is also our newsletter. |
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Our passengers will be kept informed about loyalty programmes or promotions on our website. All important information on our airline is e-mailed in our newsletter. |
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We are a low cost airline offering connections between main European towns. We are not able to assume responsibility for cancelled flights of other airlines or delays. We can provide a reliable service according to our timetable but it should be remembered that in the case of reservation of several consecutive connections, each part of travel must be preceded by passenger check-in. The necessary time for the check-in must be taken into account (about 90 minutes). |
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We will inform our clients about every new destination as well as about the frequency of flights and possibilities of choice. You can find the information on our service website and a newsletter. |
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At the moment our fleet consists of 5 planes Boeing 737. In the year of 2010 we plan to have at least 15 planes. |
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The most popular type of a passenger plane - Boeing 737 - is able to take over 140 passengers on board. |
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Our fleet is serviced in a certified technical base of PLL LOT S.A., which has a broad experience in servicing Boeing airplanes. |
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We have two versions of Boeing 737: Boeing 737 300 and Boeing 737 400. |
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